Terms of service
1. A Note Before You Begin Thank you for choosing Jo's Art Jewelry. By visiting our store and placing an order, you agree to the terms outlined below. We invite you to read them — they reflect how we work and the care we put into every piece.
2. Made with Intention, Made for You Every piece begins its journey the moment you place your order — materials are carefully selected, and work begins in earnest. To ensure your piece is prepared with full care and without delay, we kindly ask that orders be considered final once placed. If you have any questions or concerns, please don't hesitate to reach out within 24 hours of ordering. Exceptions are made only in the case of a verified quality issue upon receipt of your piece.
2. Made with Intention, Made for You Every piece begins its journey the moment you place your order — materials are carefully selected, and work begins in earnest. To ensure your piece is prepared with full care and without delay, we kindly ask that orders be considered final once placed. If you have any questions or concerns, please don't hesitate to reach out within 24 hours of ordering. Exceptions are made only in the case of a verified quality issue upon receipt of your piece.
3. Pricing & Payment Prices are displayed in Singapore Dollars (SGD) by default. Customers in other regions may see prices in their local currency where available. Your order will be charged at the price shown at the time of purchase. Full payment is required to begin your order. We reserve the right to update pricing at any time, though this will never affect a confirmed order.
4. The Soul of Gemstones Every crystal and gemstone we work with is a gift of nature — born from the earth, entirely unique. Variations in color, texture, inclusions, and pattern are not flaws; they are the fingerprints of nature, and part of what makes your piece irreplaceable. Any energetic or healing properties described in our collections are rooted in traditional belief and cultural heritage, and are not intended as medical advice.
5. Crystal Energy Disclaimer This disclaimer applies to all natural crystals and gemstone products sold on this website. All descriptions of crystal energy are based on traditional healing cultures, historical usage, and widely held beliefs. These properties have not been scientifically verified. Individual experience varies and tends toward spiritual companionship and inspiration, inherently subjective. Crystal products are ornamental items only. They do not possess any medical, health or therapeutic properties, and must not be used as a substitute for professional medical care, psychological treatment, or medication. They carry no efficacy for diagnosing, treating, or preventing any disease. If you have any health concerns, please consult a qualified healthcare professional. Regulatory requirements regarding crystal energy descriptions may vary by region. This disclaimer is issued in accordance with internationally recognized commercial standards.
6. Shipping For delivery timeframes and shipping details, please refer to our Shipping Policy.
7. Returns & Refunds Please refer to our Refund Policy.
8. Intellectual Property All content on this site — including product photography, brand imagery, and written copy — is the original work of Jo's Art Jewelry and may not be reproduced or used without our written permission.
9. Governing Law These terms shall be governed by applicable laws in the jurisdiction where the customer resides. We are committed to respecting local consumer protection legislation in all markets we serve, including Singapore and Hong Kong.
10. Privacy Your personal information is handled with care and in accordance with our Privacy Policy.